ABOUT US

01 Information We Collect

We may collect the following types of personal information:

• Name, phone number and email address
• Property address and job site details
• Details you provide through our website contact form, quote request form, or phone and email enquiries
• Payment and billing information related to work carried out
• Technical information such as IP address, browser type and website usage data, collected automatically via cookies and analytics tools

02 How We Collect Information

We collect personal information directly from you when you:

• Submit an enquiry or quote request through our website
• Contact us by phone or email
• Engage us to carry out tiling services
• Interact with our website (via cookies and analytics tools)

03 How We Use Your Information

We use the personal information we collect to:

• Respond to enquiries and provide quotes
• Schedule, carry out and invoice tiling services
• Communicate with you about your project
• Improve our website and services
• Comply with legal and regulatory obligations

We do not use your personal information for purposes unrelated to these without your consent, unless required or authorised by law.

04 Disclosure of Your Information

We do not sell or rent your personal information to third parties. We may disclose your information to:

• Subcontractors or suppliers directly involved in delivering your tiling project
• Our professional advisors (such as accountants or legal advisors) where necessary
• Government or regulatory authorities where required by law

05 Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve user experience and understand how visitors use our site. You can disable cookies through your browser settings, though this may affect some website functionality.

06 Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification or disclosure. However, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.

07 Access and Correction

You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate or out of date. To make a request, please contact us using the details below.

08 Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us directly so we can address your concerns. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

09 Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “last updated” date.